CPM Capstone Project
Assignment 3 – Proposed Change
Due Date: July 15, 2021
The third segment of your Capstone Project requires you to design or enhance a policy or
program that addresses your problem area.
- Describe the Proposed Policy or Program Change that will implement to address the
problem. Be creative but cite from best practices!!!
Draft the details of the change (what will be done), how will it impact the organization, target
population, stakeholders, and overall community.
Specifically, you should develop a new or refined approach to resolve the problem and to
increase success in meeting the needs of the target population and your agency goals.
Summary: Explain in detail each of the following:
1) What best practices are currently in place in other agencies similar to your own that
would support your proposed change and how can you apply best practices found in
the literature to support your change?
2) What are the goals/objectives that are driving the proposed change?
3) Stakeholder Analysis. Who are the consumers and/or stakeholders involved? And
what role do they play? – Summarize who they are and describe their role.
4) How will the proposed change impact your agency?
5) Finally, you need to address some of the possible challenges and unintended
consequences of this policy/program change, and how you might address them.
6) How will you know if the proposed change is working and is effective (measurable
outcomes)?
7) Support your change with published research supporting best practices and
evidence-based success published within the past 5 years; a minimum of 4-5
references supporting best practices is required.
Based on the area of change you have proposed, you next need to develop a proposed
implementation and next steps.
- Evaluation Plan:
a. Measurable Goals/Objectives.
Developing measurable long- and short-term goals and objectives.
b. Select metrics to track and assess short and long-term objectives
Ex: Number of employees attended customer service training program (short-term);
number of customer complaints for each trainee over the next year (long-term); and
change in customer complaints before and after employee training
c. Implementation Steps – to implement your change.
d. Timeline
e. How effective is the proposed change (measurable anticipated outcomes)?