Support Queue Case Study

This is a very detailed project. There are two tickets chosen from each level from 1-3, a total of 6 tickets. I have listed them in order below and will also attach screenshots. I’ve also attached the assign instructions per the Professor.
Level 1:
-Ticket 1002 Subject: Mouse Not Working (details on individual screenshot)
-Ticket 1001 Subject: Printer Ink Smearing (details on individual screenshot)
Level 2:
– Ticket 2005 Subject: Cannot Connect to Online Shared Drive (details on individual screenshot)
– Ticket 2003 Subject: Printer Leaving Streaks on Page (details on individual screenshot)
Level 3:
-Ticket 3003 Subject: Frozen Computer (details on individual screenshot)
-Ticket 3004 Subject: Computer is Slow
References required and just be using IEEE format.

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